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This is especially true for products or services that are highly customizable. The same way communicating the finer details and nuances of a service or product requires the same ability to pay attention to the little things that matter. For further reading on sales and call center recruitment, check out the essential qualities a salesperson should have. Find the Best New Hire with This Sales Interview Checklist Download this checklist with all the best questions to ask when interviewing sales candidates. Work Email Email Me and eBooks Your data will be processed in accordance with our Privacy Statement. You can cancel your subscription at any time.

How to Interview the Right Candidates and What Questions to Ask Now that you know what and who you're looking for, it's time to prepare for the most critical stage of the hiring process - interviewing customer service candidates. Interviewer preparation is as necessary as interviewee preparation. Time is precious so you should use the interview process to gain insights into the candidate's personality, problem-solving approach, ability to remember details, and cultural fit for your team. Learning more about Email Marketing List their experience and references should always be part of your preparation and not take up valuable time during the personal interview. Here is a list of key questions you need to ask during the interview process to ensure you choose the right call center representative for your team.




Do They Take Responsibility Ask candidates about the biggest mistake they have made in their career so far. How did they respond? How did they solve the problem? What were the results? Are they goal-oriented? What are their goals three months into the job? Six o'clock later? One year later? Are they highly motivated? The last time they heard from a prospect What they get is not what they did next. Are they adaptable? How often has the candidate changed processes or tools in their career? Did they have a positive experience with it? Did they understand you? What aspects of the job description attracted them to look at? Go to your job posting. Did they do preliminary research for the interview? Were they resilient? Ask them about the toughest and longest sales campaign they've ever been through.