This can help keep current customers

sultanafarjana

New development opportunities In the process of understanding customer psychology, you will listen attentively and seriously to customer needs. From there, you will know what they really want or expect from your business.  with your business for even longer. At the same time, businesses can develop business opportunities and learn new businesses for themselves and their businesses. Customer psychological characteristics Customer psychology differs by age With different ages, shopping psychology is also very different. Because customers' financial abilities, shopping purposes and aesthetic tastes all have their own characteristics according to age .


It can be seen that in the younger generation , they are always Email Data interested in "trending" and "trending" products, chosen by the crowd. For older people , they aim for stability, suitable to their job characteristics and position in society. At the same time, unlike young people, middle-aged consumers are cautious before making consumption decisions. In other words, they always carefully consider the necessity , function , and value of use, ensuring it fits their budget. Customers care about after-sales policy After-sales policy is a set of activities and services provided by the seller to customers after purchasing the product. That could be a warranty, replacement, or free repair policy after purchase.



Customers are interested in warranty policy Customers are interested in warranty policy After-sales policy shows the reputation and service quality of the business. After-sales service is a guarantee of the rights and interests of customers, demonstrating responsibility for the values, quality and service experience that the seller has committed to. Therefore, after-sales policy contributes to eliminating psychological "barriers", creating peace of mind during customer use, especially in the early stages of using the product. Customers want to understand the product clearly Most customers want to buy products that meet their criteria and budget . Therefore, most customers will learn details about the origin, features, suitability... of the product before deciding.